Privacy Notice

Thank you for visiting zongpower.com. We take your privacy seriously and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Notice explains our practices across our website and all related services.

By using our site, you agree to the collection and use of information in accordance with this policy. If anything here doesn’t sit right with you, please stop using our services and reach out to us directly at [email protected].

1. What Personal Data We Collect

Personal data is any information that can be used to directly or indirectly identify you. This does not include data that has been fully anonymised or aggregated in a way that makes individual identification impossible.

Information you give us directly:

When you create an account, place an order, contact us, or participate in surveys or promotions, we collect details such as your name, email address, phone number, billing address, shipping address, and payment information (including card details processed securely through our payment providers).

Information we collect automatically:

When you visit our site, we and our service providers may collect technical data such as your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, time spent on site, and referral URLs. This data is collected through cookies, web beacons, log files, and similar technologies.

Information about third parties:

If you send a gift or enter another person’s shipping details, we may collect limited information about that person (such as their name and address) solely to fulfil your order.

Information from third-party sources:

We may receive additional information about you from third parties such as social media platforms or analytics providers, which we use to supplement and improve the accuracy of what we already hold.

2. How We Use Your Personal Data

We use your data for the following purposes:

1. To process and fulfil your orders, including payment, shipping, returns, and refunds

2. To manage your account and keep your records accurate and up to date

3. To communicate with you about your orders, account, or queries

4. To send you promotional emails and marketing materials, where you have consented or where permitted by law

5. To personalise your browsing and shopping experience on our site

6. To analyse site usage and improve our products, services, and website

7. To detect and prevent fraud, unauthorised access, and other illegal activity

8. To comply with our legal and regulatory obligations

9. To run contests, promotions, or surveys you have chosen to participate in

Where we rely on your consent to use your data for marketing, you can withdraw that consent at any time by contacting us or using the unsubscribe link in any email we send.

3. Our Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), we process your personal data under the following lawful bases as set out in Article 6(1) of the GDPR:

1. Contract performance — to process your orders and manage your account

2. Legal obligation — to comply with applicable laws and regulations

3. Legitimate interests — to improve our services, prevent fraud, and protect our business

4. Consent — for marketing communications and non-essential cookies, where you have opted in

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us recognise you and improve your experience. We also use similar technologies such as web beacons, pixel tags, and local storage objects.

We use four types of cookies:

5. Strictly Necessary — essential for the site to function, such as keeping you logged in and managing your cart

6. Performance — collect anonymous data about how visitors use our site to help us improve it

7. Functionality — remember your preferences such as currency and language settings

8. Targeting — used to deliver relevant advertisements and measure the effectiveness of campaigns

You can manage or disable non-essential cookies through your browser settings.

Please note that disabling certain cookies may affect your ability to use some features of our site.

5. Who We Share Your Data With

We do not sell your personal data to third parties for their own marketing purposes. We may share your information in the following circumstances:

Service providers:

We work with trusted third parties who help us operate our business — including payment processors, delivery carriers, email marketing platforms, and analytics providers. These parties only access your data to perform specific tasks on our behalf and are contractually required to protect it.

Business transfers:

If we are involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Legal and safety disclosures:

We may disclose your data where required by law, court order, or government authority, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Affiliated companies:

We may share data within our group of affiliated companies for internal operational purposes..

6. Your Rights

Depending on where you live, you may have the following rights in relation to your personal data:

9. Right to access — request a copy of the data we hold about you

10. Right to rectification — ask us to correct inaccurate or incomplete data

11. Right to erasure — request that we delete your data (“right to be forgotten”)

12. Right to restrict processing — ask us to limit how we use your data

13. Right to data portability — receive your data in a structured, machine-readable format

14. Right to object — object to processing based on legitimate interests or for direct marketing

15. Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

16. Right to lodge a complaint — with your local data protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

7. California Privacy Rights

If you are a California resident, you have the right to request information about how we share your personal data with third parties for their direct marketing purposes. To make such a request, email us at [email protected] with “Attn: California Privacy” in the subject line. We will respond within 30 days. You may submit one such request per year.

8. Children’s Privacy

Our website is not directed at children. We do not knowingly collect personal data from anyone under the age of 16. If we become aware that a child under 16 has provided us with personal data, we will take prompt steps to delete it. If you believe a child has submitted data to us, please contact us immediately at [email protected].

9. Where and How Long We Store Your Data

Your personal data may be stored and processed on servers located outside your country of residence, including in countries where data protection laws may differ from your own. By using our site, you consent to this transfer.

We retain your personal data only for as long as necessary to fulfil the purposes described in this notice, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

10. How We Protect Your Data

We have implemented technical, administrative, and physical measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Sensitive information such as payment card details is encrypted during transmission using SSL technology.

While we make every reasonable effort to secure your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to addressing any breaches promptly.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we’ll notify you via email or a prominent notice on our site. The “Last Updated” date at the top of this page will always reflect when the latest version was published.

Your continued use of our site after any update means you accept the revised notice.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, we’d love to hear from you:

Email: [email protected]

We are transparent about how we use your data and welcome your questions. Thank you for trusting Zongpower.