Term of Servie

1. Business Information

Company: Trevano Solutions S.R.L.

Company Registration Number: J2025041588009

VAT Number: 51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Email: [email protected]

2. Who We Are

Zongpower operates zongpower.com, an online store offering drinkware and lifestyle products to customers worldwide. When we say “we,” “us,” or “our” throughout this document, we’re referring to Zongpower. When we say “you,” we mean anyone who visits, browses, or buys from our store.

If you have questions about anything here, reach us at [email protected].

3. By Using Our Site, You Agree to These Terms

Shopping with us means you’ve read and accepted what’s written here. If something doesn’t sit right with you, please don’t place an order — these Terms apply to every transaction and every visit to our site. We may update them from time to time, and the version live on this page is always the one that applies.

You need to be at least 18 to shop with us. If you’re younger, a parent or guardian needs to be involved.

4. What We Sell and How We Describe It

We do our best to show accurate photos, descriptions, and pricing for every product. That said, screens vary — colors may look slightly different on your device than in person, and minor differences between product images and the actual item can happen. We’re not trying to mislead anyone; we just want to be upfront that perfection in representation isn’t always guaranteed.

Availability can change. If something you ordered turns out to be out of stock, we’ll let you know and either refund you or offer an alternative — your call.

5. Pricing and Payment

All prices on our site can be adjusted by on your choice. Shipping costs aren’t included in the product price and will be calculated when you check out. We accept major credit cards and PayPal. Your card details are encrypted and never stored on our end.

Prices can change without notice, but you’ll always be charged the price shown at the time you confirmed your order — no surprises after the fact.

6. Placing an Order

Once you check out and payment goes through, your order is confirmed and a purchase agreement is in place. Before you hit confirm, please double-check your shipping address and contact details — mistakes there can cause delays we genuinely can’t fix on our end.

We do reserve the right to cancel orders in unusual circumstances — for example, if there’s a pricing error, a payment issue, or a product becomes unavailable after your order was placed. If that happens, you’ll hear from us right away.

Here’s how a typical order works:

1. Add items to your shopping cart

2. Proceed to checkout

3. Enter your shipping and billing information

4. Review your order carefully

5. Complete payment

6. Payment confirmed — your order is on its way

7. Shipping and Delivery

We ship to a wide range of countries — check our Shipping Policy for the full list and estimated delivery windows by region. Timeframes are estimates, not guarantees, and they start from when your order is confirmed, not when you place it.

If your order arrives damaged or doesn’t show up at all, contact us within 7 days of the expected delivery date. We’ll work with the carrier to sort it out. Once a package is successfully delivered, responsibility for it passes to you.

8. Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it, without giving any reason. This 14-day period starts from the day you (or someone you designate) receives the goods. For orders with multiple items, it starts from the day the last item arrives.

To cancel, email us at [email protected] with your name, order number, and date of purchase. Use the subject line: “Order Cancellation – [Order Number].”

Once you notify us, return the item within 14 days in its original condition. Return shipping is on you unless the item was defective. We’ll process your refund within 14 business days of receiving the returned goods.

Please note the right of withdrawal does not apply to:

• Custom-made or personalized items

• Items that deteriorate quickly or have passed their expiry date

• Sealed goods that were unsealed after delivery and cannot be returned for hygiene reasons

9. Returns and Refunds

If something isn’t right, we want to fix it. You can return most items within 14 days of delivery as long as they’re unused, in their original condition, and you can show proof of purchase. Get in touch with your order number and we’ll walk you through the process.

Refunds go back to your original payment method and are processed within 14 business days of us receiving the return. Original shipping fees aren’t refunded unless the item was defective. Return postage is on you unless we made an error or the product arrived faulty.

We don’t do direct exchanges — if you’d like a different item, return what you have and place a fresh order.

10. Damaged or Defective Items

If your order arrives broken or not as described, please let us know within 7 days of delivery and send along some photos. We’ll respond within 48 hours and aim to have it resolved — whether that’s a replacement, repair, or refund — within 14 days.

Under applicable consumer protection law, you are entitled to a legal guarantee of conformity for 2 years from the date of delivery.

11. Got a Complaint?

Email us at [email protected] with your order number and a description of what went wrong. Use the subject line: “Complaint – [Order Number].” We acknowledge every complaint within 48 hours and aim to give you a full response within 7 business days. If it’s something that takes longer to resolve, we’ll keep you updated with a clear timeline.

12. Your Responsibilities

We ask that you use our site honestly. Specifically, you agree to:

• Provide real, accurate information when placing orders or creating an account

• Use the website lawfully and not for fraudulent purposes

• Avoid attempting to gain unauthorized access to any part of our platform

• Not violate any intellectual property rights

• Not transmit malicious code, viruses, or harmful data of any kind

13. Our Content Belongs to Us

Everything on zongpower.com — the product photos, descriptions, branding, and site design — is owned by us or used with permission, and is protected by applicable intellectual property laws.

You’re welcome to:

• Browse and print pages for personal, non-commercial use

• Share product links on social media

• Quote brief excerpts with proper attribution

You may not:

• Copy, reproduce, or distribute our content without written permission

• Use our logos, trademarks, or brand name without authorization

• Create derivative works from our content

• Use automated systems to scrape or access our website

14. Your Privacy and Data

We comply with the EU General Data Protection Regulation (GDPR). Your personal data is collected and processed in accordance with our Privacy Policy. By using our site, you’re agreeing to how we handle your information as described there.

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure of your data (“right to be forgotten”)

• Restrict or object to how your data is processed

• Data portability

• Lodge a complaint with a supervisory authority

15. Liability and Disclaimers

We’re not able to take responsibility for losses that go beyond the value of your order, or for circumstances outside our reasonable control — things like carrier delays, natural disasters, system outages, pandemics, government actions, or any other events we genuinely couldn’t have prevented or predicted.

Your consumer rights under applicable law always remain intact, regardless of what’s written here.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Romania. Any disputes that can’t be resolved between us would be handled by the competent courts in that jurisdiction. EU consumers also retain the right to bring proceedings in their country of residence.

17. Updates to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised date at the top. For significant changes, we’ll do our best to notify you by email or a notice on the site. Carrying on using our site after an update means you’re okay with the new version. We recommend checking back occasionally if you’re a regular customer.

By completing a purchase on zongpower.com, you confirm that you’ve read these Terms and are happy to be bound by them. Thank you for shopping with us.