Shipping Policy

Order Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Processing Time

All orders are processed from Monday to Friday, excluding public holidays.

Orders are usually processed within 3–5 business days after payment confirmation

Once processing is completed, your order will be shipped from our warehouse

Orders placed on weekends or holidays will be processed on the next business day

Shipping Time

Estimated shipping time depends on your location and carrier availability.

Standard Shipping: 7–15 business days

Estimated Total Delivery Time: 10–20 business days (including processing time)

Please note that delivery times are estimates and may vary due to external factors.

Possible Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

Customs clearance or inspections

High shipping volume during peak seasons

Carrier transportation delays

Weather conditions or natural events

Public holidays

Remote or hard-to-access delivery locations

Incorrect or incomplete shipping address

We appreciate your patience if unexpected delays occur.

Shipping Rates

We currently offer:

Flat Shipping Rate: $4.99 USD worldwide

Shipping costs will be clearly displayed at checkout before payment.

Countries We Ship To

We currently ship to most countries worldwide.

However, if your delivery address is not supported by our logistics network:

We will notify you promptly

You may choose to update your address or cancel your order for a full refund

If you would like to confirm shipping availability, please contact:

Email: [email protected]

Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing:

Your tracking number

A tracking link

You may track your order using:

Tracking Website:

https://www.17track.net

If you do not receive tracking information within 5 business days, please contact us with your order number.

Delivery Address Information

Please ensure your shipping details are accurate and complete.

We are not responsible for delivery delays or failures caused by:

Incorrect address details

Missing apartment/unit number

Invalid contact information

If additional information is required, we will contact you before shipping.

Changing Shipping Address

You may request a change to your shipping address before 11:00 PM (PDT, GMT-7) on the same day your order is placed.

To request an address change, contact:

Email: [email protected]

Include:

Your order number

The correct shipping address

After this time or once the order is shipped, address changes may no longer be possible.

Shipping Method

Orders are shipped during regular business days (Monday–Friday).

Typical delivery method:

Orders are shipped using international logistics partners

Final delivery is usually completed by your local postal service or courier

Delivery hours are typically between 9:00 AM – 6:00 PM

If delivery is unsuccessful:

The carrier may leave a delivery notice

You may need to collect the package from a local pickup point

Delivering to a Different Address

Yes, you may ship your order to an address different from your billing address.

Simply enter your preferred delivery address during checkout.

Unclaimed or Returned Packages

If a package is returned to us due to:

Unclaimed delivery

Incorrect address

Failed delivery attempts

You may choose:

Reshipment (additional shipping fee required)

OR

Refund (shipping fees will not be refunded)

Lost or Missing Packages

If tracking shows "Delivered" but you did not receive your package:

Within 48 hours, please:

Check with neighbors or household members

Check with building reception or mailbox

Confirm your delivery address

If the package is still missing, contact: [email protected]

We will assist you in contacting the carrier and investigating the issue.

Damaged Packages

If your package arrives damaged:

Please contact us within 48 hours of delivery.

Provide:

Your order number

Photos of the damaged package

Photos of the damaged items

We will review your case and provide a solution as quickly as possible.

Order Modifications

Before Shipment

If you need to:

Change shipping details

Update items

Cancel your order

Please contact us immediately at: [email protected]

We will do our best to assist before shipment.

After Shipment

Once an order has been shipped:

Changes and cancellations are no longer possible

You may request a return after delivery (see Refund Policy)

Customs Duties & Taxes

For international orders:

Customs duties, taxes, or import fees may apply depending on your country

These charges are determined by local customs authorities

Customers are responsible for paying any applicable customs fees

We recommend checking with your local customs office for more information.

Contact Us

If you have any shipping-related questions, please contact us:

Email: [email protected]

Subject: Shipping Inquiry – Order #[Your Order Number]

Our support team typically responds within 24–48 business hours.