Return Policy

Cancellation

Order Cancellation

We accept order cancellation before the product is shipped or production has started.

Before Shipment

If you wish to cancel your order, please contact us as soon as possible at:

Email: [email protected]

Subject: Cancellation Request – Order #[Your Order Number]

If your order has not yet been shipped, you will receive a full refund to your original payment method.

After Shipment

Once your order has been shipped, it can no longer be cancelled. However, you may still request a return according to the return policy below.

EU Customers Only – Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period starts from:

The day you (or a person appointed by you) receive the goods

If your order contains multiple items delivered separately: the day you receive the last item

To exercise your right of withdrawal, please contact us at: [email protected]

Exceptions to Returns & Withdrawal

Returns and withdrawal rights do not apply to the following items:

• Customized or personalized products
• Made-to-order items
• Hygiene-related sealed products that have been opened
• Items that have been used, washed, damaged, or altered
• Items returned without original packaging, tags, or labels

Returns

Return Eligibility

You may request a return within 14 days after receiving your order.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• All tags and labels must remain attached
• Items should be returned in original packaging where possible
• A valid proof of purchase or order number is required

Important:

Please do NOT send your return to the sender address on the package.

You must contact us first to receive the correct return address.

Return Process

Step 1 – Contact Us

Email us at: [email protected]

Include:

Your order number

Item(s) you wish to return

Reason for return (optional)

We will reply with return instructions and the correct return address.

Step 2 – Prepare the Package

Pack the item securely

Use original packaging if available

Ensure all tags remain attached

Step 3 – Ship the Return

Send your return to the address provided by our customer service

Keep your tracking number for reference

We recommend using a tracked shipping service

Return Shipping Costs

You (customer) pay return shipping costs

We refund: Product cost + Original standard shipping cost (if you paid for shipping)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.

Send an email to: [email protected]

Include:

Your order number

Clear photos of the problem

Description of the issue

We will review your case and provide a solution within 48 hours, such as:

Replacement

Refund

Return shipping support

Refunds

Once your returned item is received and inspected, we will notify you by email.

If your refund is approved:

Your refund will be processed within 72 hours after inspection

The refund will be issued to your original payment method

Funds typically arrive within 14 business days, depending on your bank

Late or Missing Refunds

If you have not received your refund:

Check your bank account again

Contact your credit card company

Contact your bank (processing time may vary)

If you still have not received your refund, please contact: [email protected]

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different item:

Return the original item for a refund

Place a new order for the desired item

Contact Information

For all return, refund, or cancellation requests:

Email: [email protected]

Subject: Return Request – Order #[Your Order Number]

We are committed to providing a smooth and fair return and refund experience for all customers.